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2003 Articles
CLIENT RELATIONS
Growing With Teens, L. Jacobson-Kossoff,
June, p.138 (attracting
teen clients).
Head to Toe, J.E. Spear, Jan., p.26 (creating
full-service clients).
Increase Color Client Retention (Sensations),
Aug., p.86.
The Love Vibe (Spa Forum), S. Casciola, Feb.,
p.125 (keeping a caring spirit alive in day spas).
Mental ABCs for Defying Aging: An Untapped Profit
Center, M. Brickey, Mar., p.140 (mental concerns
of aging).
Putting on the Ritz, J.E. Spear, May, p.98
(customer care secrets from the Ritz-Carlton).
Survey Savvy, A. Sercu, July, p.96 (conducting
client surveys).
Walking the Talk (Spa Forum), S. Casciola,
June, p.172 (maintaining a loyal clientele).
DAY SPA OPERATIONS
Boost Your Management IQ (Management Workshop),
I.E. Roth, Feb., p.128 (review of management books).
Don’t Slip Up When Handling Falls (Money
Matters), K.M. Quinley, Mar., p.160 (slip and fall claims).
Empower Your Business (Impressions), Aug.,
p.24 (Small Business Empowerment Association).
E-Newsletters, J. Dysart, June, p.162 (Internet
mailing lists).
Filling the Gaps (Money Matters), J. Sturgeon,
Feb., p.138 (filling schedule holes).
Inside Business (Management Workshop), I.E.
Roth, June, p.186 (review of management books).
Looking Back (Spa Forum), S. Casciola, Apr.,
p.140 (past Spa Forum interviews).
Maximize Your Ideas (Management Workshop),
R.B. Tucker, Jan., p.126.
More Than One: Part 1, L.M. Starr, Jan.,
p.76 (multiple location expansion).
More Than One: Part 2, L.M. Starr, Feb.,
p.40 (multiple location expansion).
Moving? 6 Mistakes to Avoid, J.E. Spear,
Nov., p.44.
Priority One (Spa Forum), S. Casciola, Jan.,
p.118 (top priorities for 2003).
Sanitation, Disinfection and Nail Files,
V. Peters, June, p.88 (Abrasive Task Force guidelines).
Shoot for the Moon, J.E. Spear, June, p.126
(planning publicity photographs).
Sorting Out Robes & Towels, L.M. Starr,
Aug., p.28.
Spiritually Speaking (Spa Forum), S. Casciola,
Mar., p.152 (spirituality in salons and spas).
Uniquely Yours (Spa Forum), S. Casciola,
July, p.126 (unique spa features).
Urgent Care (Management Workshop), C. Schor,
Mar., p.169 (handling medical emergencies).
What Is a Spa Director?, L.M. Starr, Mar.,
p.26.
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DAY SPA PROFILES
800 West—Moving On Up, J. McCormick,
Oct., p.64 (800 West, Marlton, New Jersey).
Belle Visage, L. Jacobson-Kossoff, Jan.,
p.38 (Belle Visage, Studio City, California).
Double Vision, K. Kirkland, Apr., p.70 (The
Day Spa, De Pere, Wisconsin).
Dream Vision, L.M. Starr, June, p.70 (Dream
Fields, Voorhees, New Jersey).
Good Medicine, J.E. Spear, July, p.116 (Juva
MediSpa, New York City).
Hawaiian Survivors, G. Furukawa, Oct., p.100
(Ampy’s Day Spa, Honolulu, Oahu; Hart-Felt Massage &
Day Spa, Waimea, Kauai; Paul Brown Salon and Spa, Oahu and
the Big Island of Hawaii; Heaven on Earth Salon and Day Spa,
Honolulu, Oahu).
La Bella, J.E. Spear, Nov., p.62 (La Bella,
Albuquerque, New Mexico).
Light Years Ahead in the Mile-High City,
J.E. Spear, Sept., p.104 (Antoine du Chez, Denver).
Male Havens, J.E. Spear, Feb., p.82 (Nickel
Spa for Men, New York City; Gadabout Man, Tucson, Arizona;
The Chairman, Seattle).
Nesbit—Virginia’s Complete Body Salon,
L. Seldon, Mar., p.100 (Nesbit—The Complete Body Salon,
Richmond, Virginia).
Putting on the Ritz, J.E. Spear, May, p.98
(The Ritz-Carlton Golf & Spa Resort, Rose Hall, Jamaica).
Space Travels, J. Sturgeon, May, p.42 (Spa
Space, Chicago).
Spa Sydell Today, L. Seldon, Aug., p.90 (Spa
Sydell, Atlanta).
Taking on Tucson...Gadabout SalonSpas, J.E.
Spear, Mar.,p.90 (Gadabout SalonSpas, Tucson, AZ).
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EMPLOYEE MATTERS
Can We Talk?, A. Sercu, Apr., p.48 (keeping
nail technicians happy).
Can We Talk? What Estheticians Want, A. Sercu,
Aug., p.44.
Can We Talk? What Massage Therapists Want,
J.E. Spear, July, p.50.
Empower Your Employees (Management Workshop),
L. Keefe, Aug., p.144.
Guide Book (Management Workshop), J. Sturgeon,
May, p.144 (employee policy manuals).
Holding Back (Money Matters), J.T. Broome
Jr., Apr., p.144 (employee payroll withholdings).
Letting Go (Management Workshop), W.J. Rinke,
Oct., p.166 (delegating power).
Motivating Peak Performance (Management Workshop),
W.J. Rinke, Apr., p.150.
Philosophy or Fantasy? (Management Workshop),
J. Urquhart, Sept., p.146 (mission statements).
Rejuvenate Your Staff (Impressions), May,
p.96 (employee retention).
Team Testing (Impressions), Jan., p.73 (employee
personality testing).
Urgent Care (Management Workshop), C. Schor,
Mar., p.169 (handling medical emergencies).
Words Can Motivate, S.A. Stovall, Oct., p.136
(employee motivation).
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EQUIPMENT
Crossing Cultures on a Slab of Stone (Inspiration),
Oct., p.200.
Emerging Contours, J.E. Spear, Apr., p.30
(slimming and contouring equipment).
Implements of Extraction, L. Randazzo, Apr.,
p.130 (extraction tools).
Indelible Beauty, J.E. Spear, June, p.106
(permanent makeup equipment).
Media Buys, S. Mehra, Sept., p.64 (audio/visual
systems).
Spa Technology Update, L.M. Starr, Apr.,
p.112 (salon and spa software).
To Lease or Buy? (Money Matters), J. Sturgeon,
May, p.134 (buying and leasing equipment).
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FACILITY DESIGN
2003: A “Space” Odyssey, A. Sercu,
Feb., p.60 (21st century spa décor).
Best of Day Spas—Design, L.M. Starr,
Dec., p.48.
Color Signals, P.A. Sacco, May, p.78 (spa
color schemes).
FINANCIAL ISSUES
Bankers Don’t Bite (Money Matters),
J.T. Broome Jr., Sept., p.160 (securing a bank loan).
Charge Charges Increase (Impressions), Feb.,
p.20 (credit and debit processing fees).
Effective Inventory Management (Money Matters),
P.W. Borgman, Aug., p.138.
Filling the Gaps (Money Matters), J. Sturgeon,
Feb., p.138 (filling schedule holes).
Funding Education (Money Matters), L. Jacobson-Kossoff,
Dec., p.126.
Gift Sales Innovations (Money Matters), L.M.
Starr, Oct., p.154 (gift certificate sales).
Hawaiian Survivors, G. Furukawa, Oct., p.100
(thriving in a turbulent economy).
Holding Back (Money Matters), J.T. Broome
Jr., Apr., p.144 (employee payroll withholdings).
Ownership Acumen (Management Workshop), J.
Rogers, Sept., p.152 (business ownership).
Path to Profitability (Management Workshop),
D. Hunt, Nov., p.136.
Put It Back (Money Matters), C. Patton, June,
p.178 (reinvesting profits).
Tax Tools (Impressions), June, p.52 (Small
Business/Self Employed Web site).
To Lease or Buy? (Money Matters), J. Sturgeon,
May, p.134 (buying and leasing equipment).
A Win for Small Businesses? (Money Matters),
M.L. Turner, Oct., p.160 (credit card transaction fees).
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INDUSTRY NEWS
2002 ABBIES Awards (Date Book), Feb., p.152.
At What Price Beauty? (A La Mode), Aug.,
p.60 (NPD Group consumer survey).
Because intelligent spas want to know...
(A La Mode), June, p.98 (Spa Industry Survey
Program results).
Early Training (Wellness), Jan., p.102 (school
sun safety programs).
Industry Trends Revealed (Sensations), Aug.,
p.84 (The Spa Association 2004 Industry Survey).
Looking Back on 2002, L.W. Lewis, July, p.28
(2002 DAYSPA reader survey).
Maiden Journey (Spa Hopping), L.B. Baldwin,
Nov., p.131 (spa industry news and trends).
Sanitation, Disinfection and Nail Files,
V. Peters, June, p.88 (Abrasive Task Force guidelines).
Spa-Goers Unmasked (Editor’s Page),
L.W. Lewis, Oct., p.8 (2003 Spa-Goer Study).
Strength in Numbers (Editor’s Page),
L.W. Lewis, Aug., p.8 (industry organizations).
Sunburn Alert (Wellness), Feb., p.112 (FDA
warning on products containing alpha hydroxy acids).
Survey Report on Medical & Wellness Spas,
L.W. Lewis, Sept., p.132.
Yoga Caution (Wellness), Apr., p.126 (yoga-related
injuries).
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LEGAL ISSUES
Supporting the Troops (Legal Pad), M.L. Antoline,
Dec., p.12 (employment rights of employees on active duty).
All’s Fair... (Legal Pad), M.L. Antoline,
Sept., p.10 (workplace romance).
Debit vs. Credit (Legal Pad), M.L. Antoline,
Jan., p.12 (lawsuit against credit card companies).
Don’t Slip Up When Handling Falls (Money
Matters), K.M. Quinley, Mar., p.160 (slip and fall claims).
Equal Treatment (Legal Pad), M.L. Antoline,
Mar., p.10 (operating male- or female-only day spas).
Fair Trade (Legal Pad), M.L. Antoline, Aug.,
p.10 (bartering).
Getting a Grip on the Corporate Axe (Legal
Pad), M.L. Antoline, May, p.14 (handling employee
layoffs).
Guide Book (Management Workshop), J. Sturgeon,
May, p.144 (employee policy manuals).
Holding Back (Money Matters), J.T. Broome
Jr., Apr., p.144 (employee payroll withholdings).
Implements of Extraction, L. Randazzo, Apr.,
p.130 (legal issues surrounding facial extractions).
Protecting Your Good Name (Legal Pad), M.L.
Antoline, Oct., p.10 (spa name trademarks).
Q & A (Legal Pad), M.L. Antoline, Apr.,
p.10 (legal questions and answers).
Safety Kneads, C. Schor, May, p.122 (massage
safety).
Separation Anxiety (Legal Pad), M.L. Antoline,
July, p.10 (dissolving a business partnership).
Talk Is Cheap (Legal Pad), M.L. Antoline,
June, p.14 (alternatives to court litigation).
Tomorrow, the World! (Legal Pad), M.L. Antoline,
Nov., p.12 (creating a spa franchise).
Workers, Unite! (Legal Pad), M.L. Antoline,
Feb., p.10 (day spa union organizers).
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MARKETING
Best of Day Spas—Marketing, J.E. Spear,
Dec., p.100.
Cards and Flowers, K. Edwards, Nov., p.80
(marketing tools).
Effective E-Mail Marketing (Sensations),
Oct., p.58.
E-Mail Marketing, J. Dysart, Apr., p.88.
E-newsletters, J. Dysart, June, p.162 (Internet
mailing lists).
Growing With Teens, L. Jacobson-Kossoff,
June, p.138 (attracting teen clients).
Just Cause, S. Mehra, May, p.56 (community
involvement).
Male Havens, J.E. Spear, Feb., p.82 (male-only
day spas).
Marketing MLD, L. Randazzo, June, p.40 (manual
lymphatic drainage services).
Media Darling, J. Dysart, Feb., p.104 (sharing
expertise on media-friendly Web sites).
Serving Generation Next (Top Marketeer),
L.M. Nolan, Jan., p.18 (day spas for children and young teens).
Shoot for the Moon, J.E. Spear, June, p.126
(planning publicity photographs).
Survey Savvy, A. Sercu, July, p.96 (conducting
client surveys).
Take a Tip from Harley (Sensations), Jan.,
p.20 (building a brand).
Working the Web, J. Dysart, Feb., p.96 (developing
a links exchange program).
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PRODUCTS/SERVICES
9 Nifty, New Services, J.E. Spear, Apr.,
p.102.
Acne Arsenal, L. Randazzo, July, p.74 (acne’s
causes and treatments).
Best of Day Spas—Wellness, A. Sercu,
Dec., p.84.
Blow Away Signs of Aging, J.E. Spear, Mar.,
p.40 (skin resurfacing technology).
Body Bronzing 2003, H. Atkin, Mar., p.50
(sunless tanning systems).
Creating Nail Spas, L. Randazzo, Jan., p.90.
Defining Anti-Aging, J.E. Spear, Aug., p.68.
Digesting Enzymes, L. Randazzo, Aug., p.120
(enzymes in skin care).
Editors’ Picks, L. Randazzo, et. al,
Dec., p.34 (favorite new products of 2003).
Emerging Contours, J.E. Spear, Apr., p.30
(slimming and contouring services).
Facials for Men, J.E. Spear, Sept., p.30.
Fixing Foot Faults, A. Sercu and L.W. Lewis,
June, p.28 (helping clients with problem feet).
Good Nutrition, A. Sercu, Mar., p.126 (nutritional
services).
Having It Their Way, J.E. Spear, June, p.58
(customized treatments).
Holding Hands, K. Kirkland, Sept., p.116
(nail departments).
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Indelible Beauty, J.E. Spear, June, p.106
(permanent makeup services).
Lightening Strikes, L. Randazzo, Oct., p.122
(hyperpigmentation treatments).
The Light Fantastic, J.E. Spear, Oct., p.24
(LED technology in esthetics).
Making Waves, L. Randazzo, Nov., p.100 (ultrasound
and microcurrent technology in esthetics).
Marketing MLD, L. Randazzo, June, p.40 (manual
lymphatic drainage).
Mental ABCs for Defying Aging: An Untapped Profit
Center, M. Brickey, Mar., p.140 (mental
concerns of aging).
More for Less, L. Jacobson-Kossoff, Mar.,
p.108 (hair removal options).
On the Line, J.E. Spear, Dec., p.60 (private
labeling spa products).
Overcoming Hydrophobia, J.E. Spear, Oct.,
p.82 (hydrotherapy services).
The Oxygen Chronicles, L. Randazzo, Feb.,
p.116 (oxygen formulations and services).
Power Plants, A. Sercu, Sept., p.46 (phytoactive
ingredients).
Scent-sational!, A. Sercu, Nov., p.30 (aromatherapy).
Short & Sweet, L. Jacobson-Kossoff, Oct.,
p.48 (miniservices).
Sunburn Soothers, A. Sercu, July, p.64 (ingredients
that relieve sunburned skin).
Travel Alert!, L.B. Baldwin, May, p.106 (spa
services for travelers).
Turn Up the Heat!, A. Sercu, Jan., p.107
(heat therapy).
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RETAILING
Natural Advantage, J.E. Spear, Feb., p.26
(natural makeup sales).
Rational Retailing, L.M. Starr, Oct., p.144
(retail sales strategies).
Reinventing Retail, J.E. Spear, Aug., p.104
(improving product sales).
Retail Support Systems, L. Jacobson-Kossoff,
June, p.152 (how vendors help with retail sales).
Retail Trends (Editor’s Page), L.W.
Lewis, Apr., p.8.
Selling Sun Protection, L. Randazzo, May,
p.28.
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TRENDS
Ensemble Emancipation, L. Randazzo, Sept.,
p.82 (fall fashion trends).
Future Tracks, J.E. Spear, Jan., p.56 (new
spa trends).
Having It Their Way, J.E. Spear, June, p.58
(customized services).
Holiday Looks, S. Wilson, Nov., p.120 (holiday
hair and makeup).
Industry Trends Revealed (Sensations), Aug.,
p.84 (The Spa Association 2004 Industry Survey).
Looking Back on 2002, L.W. Lewis, July, p.28
(2002 DAYSPA reader survey).
Maiden Journey (Spa Hopping), L.B. Baldwin,
Nov., p.131 (spa industry news and trends).
The Princess and the Vamp, L. Randazzo, Mar.,
p.74 (spring fashion trends).
Retail Trends (Editor’s Page), L.W.
Lewis, Apr., p.8.
Sudden Stops and Turns (Spa Hopping), L.B.
Baldwin, Dec., p.120 (spa industry news and trends).
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