From the DAYSPA Blog

For the latest industry news, click on the following stories:

Take Two: Tabatha's Salon Takeover and the importance of confidence

Flu-Season Advice for Day Spas: Stay one step ahead of swine flu

Runner's Therapy: Pre- and post-spa treatments for marathoners

The Zen Ten

Spa Etiquette

The holidays are the busiest time of year for most businesses. Providing stellar service is priority No. 1 for every spa owner. Still, no matter how much training you provide for your staff, clients can be their own worst enemies if they don't follow your etiquette policy.

The more they know before they visit your facility, the better the experience will be for everyone, according to Sharōn Ronen. "I'm constantly asked questions about spa etiquette—from clients and fellow spa owners," says the longtime esthetician and owner of Skin Haven Spa Studio & WellSpa in Los Angeles. "Creating a set of rules will make everyone's visit a truly relaxing and comfortable experience."

Star Treatment

Getting Warmer...

This holiday season, ZenSpa rocks clients out of their comfort zone. The Calabasas, California-based facility has taken a favorite wintertime treatment and given it a new spin.

Lead massage therapist Patty Callahan recently reworked the spa's Hot Stone Massage
(80 min./$159) to incorporate a number of Native American rituals. In this treatment, the stones aren't just an add-on to a regular massage; they’re integrated into every step.

Ask the Expert

Michael L. Antoline, J.D.

Dayspa Editorial Advisory Board Member
Attorney
Champaign, IL

Question:

Is it possible to create a website geared toward supplying information about problem clients to spas and estheticians? —Cara L. Solomon, owner, Body Restoration Spa, Philadelphia

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